Refund policy
Refund policy :
At ‘Anne Vandycke NYC Online Art Gallery store’, we prioritize the satisfaction of our customers and the quality of our products. However, due to the unique and personalized nature of our artwork, we do not offer refunds on original paintings. If there is a legitimate concern with your order, we are open to discussing the situation on a case-by-case basis to explore the possibility of a partial refund. Please note, we are not obligated to issue any refunds but will work with you to address valid issues fairly.
Inspection Upon Receipt
We ask all customers to carefully inspect their order upon reception. If you are not satisfied or if the item arrives damaged, please contact us immediately at hello@annevandycke.com. We require all concerns to be reported within 7 days of receipt. After this 7-day window, we will not accept any refund or exchange requests for any item, including original paintings, prints, or mugs.
Mugs and Prints
For mugs and prints, we will review each case step by step to ensure fairness. Any requests for refunds or exchanges must be made within 7 days of receipt. Beyond this period, no refunds or exchanges will be considered.
Sale items or gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Installment Payments
For customers using installment payment options, please note that the same refund policy applies. Installment payments do not alter our refund terms, and failure to complete payment does not entitle a refund or cancellation of the order. We encourage customers to commit to their purchase before choosing this payment option.
By making a purchase with ‘Anne Vandycke NYC Online Art Gallery store’, you agree to these terms. This policy ensures that we can continue to provide high-quality, one-of-a-kind art and products while protecting both the buyer and seller in the transaction process.
Contact Information
If you have any questions or concerns, please reach out to us directly at hello@annevandycke.com.
Last updated: 05/11/2026
